Managing People: Episode 1 - Preparation

Course code

Plan how to engage with and motivate a team

Whether you’re new to the role or already have experience, as a manager you need to be both confident and effective. This requires preparing for the challenges ahead.

This episode helps you understand how successfully communicating with your team builds positive relationships. By interacting with your team, you will quickly identify key challenges and areas for improvement. Using this knowledge, you can create a plan to achieve positive change.

Story: Charlotte’s first task is to assess the existing team and their performance (something worth doing regularly) - to build a picture of why the outlet’s performance declined under the previous manager. She starts with 1-2-1 conversations with each member of the team. It’s evident she’s got her hands full.

Some employees are falling behind the required standards and she has inherited some unresolved issues. The road ahead seems daunting, but by adopting the right attitude and approach, she can achieve great things.

More Information
Rating 4.33
Rating number 524
Core Sector Hospitality, Retail, Business, Distribution, Charity, Vendor selling to retailers
Sub-sector Restaurant, Hotel, Clothing, Quick Service Restaurant, Pub/bar, Catering
Business Outcomes Recruitment, Retention, Induction/Onboarding, Wellbeing, Development, Performance
Skill Type/Topic Appraisals, Coaching, Communication, Teamwork, Mental Health and Wellbeing, Management, Problem Solving, Equality
Job Type Manager, Deputy Manager, Supervisor, Director, Operations Director, Finance Director, HR Manager
Author Upskill People