Alcohol Sales Challenge 21 - How to Refuse

Course code

There's one product area fraught with issues if you don't know what you're doing - that's selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.

You will learn:

  • When there's a duty to refuse to serve a customer and how to do this with good customer service.
  • How to check ID properly.
  • Why refusals to sell alcohol should be recorded.
  • How to recognise and manage fatigue in yourself and others.
  • How to understand and act upon wellbeing issues.
  • Influencing and negotiation skills to create a safety culture.

We recommend this course is combined with the following to help you comply with alcohol sale regulations:

More Information
Rating 3.30
Rating number 861
Core Sector Hospitality, Retail
Sub-sector Restaurant, Hotel, Quick Service Restaurant, Pub/bar, Catering, Events
Business Outcomes Compliance, Sales, Service
Skill Type/Topic Health and Safety
Job Type Food and Beverage, Customer Assistant, Sales Assistant
Author Upskill People

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